NARS.FX:

Hello.

Just to let you know that alert emails are not being sent.
I've got 2 different error messages:
1. Send mail error. Error of command sending: DATA
2. Send mail error. Timeout.

Can you check please.

Thank you.

on November 20, 2018 0 likes

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NARS.FX:

No more support?

No reply here, no reply by email, no reply on facebook messenger... I wonder if Support for this product is dead! 

on November 21, 2018 0 likes

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Is Admin

Andrew:


NARS.FX said:
No more support?

No reply here, no reply by email, no reply on facebook messenger... I wonder if Support for this product is dead! 


Hello, Nuno.

The email reply has been sent to you yesterday at 11:03 UTC.
Please, check your e-mail box.

on November 22, 2018 0 likes

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NARS.FX:


Andrew said:
Hello, Nuno.

The email reply has been sent to you yesterday at 11:03 UTC.
Please, check your e-mail box.


Yeap.. my bad.. reply went to spam.
Sorry.

Btw .. i´m still unable to receive email alerts. 

3 weeks ago 0 likes

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Is Admin

Alexander:


NARS.FX said:
Hello.

Just to let you know that alert emails are not being sent.
I've got 2 different error messages:
1. Send mail error. Error of command sending: DATA
2. Send mail error. Timeout.

Can you check please.

Thank you.


The errors you describe indicate that your trading terminal was not connected to the broker server or that your PC was not connected to the internet when the system tried to send the e-mail. Please make sure that your PC is connected to the internet and that your terminal is connected to the broker server. Plus, make sure that you followed the step by step instruction for e-mail alerts from the user manual. 

Last but not least, next time before you complain that there is no support, check your e-mail inbox. THANK YOU!

3 weeks ago 0 likes

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